Terms & Conditions

GENERAL CONTRACTING CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY; BY REGISTERING AND PURCHASING AT ARO SHOES YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF CONTRACT, OTHERWISE YOU WILL NOT BE ABLE TO COMPLETE THE PURCHASE PROCESS. 

1.  SCOPE OF APPLICATION
   
   1.1. These general conditions of contracting ("General Conditions"), together with the Terms of Use, Privacy Policy and Cookie and/or Special Conditions that may be established, constitute the contract that regulates the contracting, by the User of the products and services of ARO SHOES [ARO 2005 S.L.] with NIF: [B83395988] with registered office at [Calle Conde Salvatierra 16, 1B, 46004 Valencia] (ARO SHOES) and registered in the Commercial Registry of [---], Volume [---], Section [---], Page [---] (the Contract). By purchasing through www.aroshoes.com the User, being of legal age (18 years, or older if required by applicable law to enter into an agreement with ARO SHOES) acknowledges and warrants that it has legal capacity to bind and agrees to be bound by the General Conditions and the Contract.
   
   1.2. By placing an order through the Website, the User agrees to be bound by these Terms and Conditions, and therefore, if the User does not agree with all of the Terms and Conditions, the User should not place an order on the Website.
   
   1.3. ARO SHOES reserves the right to modify the General Terms and Conditions upon thirty (30) days’ notice prior to the intended effective date. The modifications will be published on the Website or informed by email to the User and will come into effect from the date set by ARO SHOES, respecting, in any case, the transactions in progress at the time of entry into force.
   
   1.4. As a consumer, you will also be subject to the specific consumer regulations in force at any given time.
   

    

2. HOW TO PLACE AN ORDER 

   2.1. The information contained in the General Conditions and the details contained on the Website do not constitute an offer to sell, but an invitation to contract. No contract of any kind shall exist between the User and ARO SHOES in relation to any product until your order has been expressly accepted by ARO SHOES. If your offer is not accepted and your account has already been debited, the amount will be refunded in full.

   2.2. To place an order, the User must follow the purchase procedure provided on the Website and confirm payment. After this, the User will receive an email acknowledging receipt of his/her order ("Order Confirmation"). The order is subject to acceptance by ARO SHOES and the User will be informed through an email confirming that the product is being shipped ("Shipping Confirmation"). The contract for the purchase of a product between the User and ARO SHOES will be formalized only when ARO SHOES sends the Shipping Confirmation. The Contract shall only cover those products specified in the Shipping Confirmation. ARO SHOES shall not be obliged to supply any product that may have been ordered until we confirm the shipment of the product in the Dispatch Confirmation. 

   2.3. The Website is intended solely for the sale of products directly to end consumers, and therefore, the purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of ARO SHOES products by someone who resells, or intends to resell, the product to others (consumers, businesses or any third party). If ARO SHOES believes that the User is engaged in a purchase for resale, ARO SHOES reserves the right to take any action against the User, including, without limitation, actions such as restricting sales, canceling your orders, or suspending or terminating your account.
   
   

3. PRODUCT AVAILABILITY

   3.1. All product orders are subject to product availability. In this regard, if there are difficulties in the supply of products or if there are no items in stock, ARO SHOES reserves the right to provide the User with information about similar products of equal or greater value that the User may order. If the User does not wish to order such recommended products, ARO SHOES will refund any amount that the User may have paid.
   
   

4. REFUSAL TO PROCESS

   4.1. ARO SHOES reserves the right to withdraw any product from the Website at any time. Although ARO SHOES will do its best to process orders, there may be exceptional circumstances that require us to refuse to process an order after the Order Confirmation has been sent, and we reserve the right to do so at any time, and we will inform you accordingly. 

   4.2. ARO SHOES shall not be liable to the User or any third party for the removal of any product from the Website, regardless of whether such a product has been sold or not. 

   4.3. Specifically, ARO SHOES reserves the right to cancel a contract by written notice to the User in the following situations, without being liable for any damages or costs other than the refund of any amount received from the User in connection with the cancelled contract if:

    

• • product is not available/in stock;
  • the User's billing information is not correct or cannot be verified;
  • the order is marked by ARO SHOES security systems as an atypical order or an order susceptible to fraud;
  • the User is under 18 years of age, or is under the upper age permitted; under applicable law to enter into a contract with ARO SHOES;
  • the User is a reseller;
  • there was an error in the price shown on the Web Site; 
  • the order could not be delivered to the address indicated by the User;
  • an event beyond the control of ARO SHOES occurs as provided in these Terms and Conditions.
    
    

5. DELIVERY
   
   5.1. Notwithstanding the foregoing in relation to product availability, and barring extraordinary circumstances, ARO SHOES will ship the order consisting of the product(s) listed on each Shipping Confirmation within the delivery time specified during the checkout process. 
   

   5.2. However, delays may occur for any of the following reasons: sales periods and special discounts; product customization; specialized items; unforeseen circumstances; delivery zone.

   5.3. If for any reason ARO SHOES is unable to meet the delivery date, it will inform the User of this circumstance by e-mail or equivalent means and will give the User the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. 

   5.4. For the purposes of these General Conditions, delivery ("Delivery") shall be deemed to have taken place at the agreed delivery address and on the estimated date foreseen in the purchase process and indicated in the Shipping Confirmation,  

   5.5. In case of home delivery, if after two attempts it is not possible to deliver the order, ARO SHOES will understand that the User wishes to withdraw from the Contract and will consider it terminated. Because of the termination of the Contract, ARO SHOES will refund the price paid minus the relevant shipping and handling costs as soon as possible and, in any case, within a maximum period of fourteen (14) days from the date on which, in accordance with the provisions of this Clause, the Contract is deemed to be terminated.

   5.6. In the case of items identified as "Pre-sale", the delivery time will be detailed in the description of the item.

   5.7. Items offered as "Pre-sale" are products that are not in stock at the time of purchase, and therefore, the order will be shipped once the item is available to us.

   5.8. The User may withdraw at any time from purchase, proceeding to the cancellation of the order and reimbursement of the amount of the undelivered order.
   

   5.9. If a regular item and a pre-sale item are purchased in the same order, both items will be shipped together when the pre-sale item is available.
   

    

6. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

   6.1. The risks of the products shall be borne by the User from the moment of delivery.

   6.2. The User shall acquire ownership of the products when we receive full payment of all amounts due in respect thereof, including shipping costs, or at the time of delivery (as provided for delivery in clause 5 above), if delivery takes place later.
   
   

7. PRICE AND PAYMENT

   7.1. The price of each product will be the price stipulated at any given time on the Website, except in case of obvious error. Although ARO SHOES tries to ensure that all prices listed on the Website are correct, errors may occur. If ARO SHOES discovers an error in the price of any of the products that the User has ordered, the User will be informed as soon as possible and will be given the option of reconfirming the order at the correct price or cancelling the order. If ARO SHOES is unable to contact the User, the order will be considered cancelled and the amounts paid will be refunded in full.

   7.2. ARO SHOES is not obliged to supply any product at the incorrect lower price (even if it has sent the Shipping Confirmation) if the pricing error is obvious and unmistakable and could have been reasonably recognized by the User as an incorrect price.

   7.3. Prices include VAT, but exclude shipping costs, which will be added to the total amount due as indicated during the purchase process. 

   7.4. Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.

   7.5. Once the User has made his purchase, all the items he wishes to buy will have been added to his basket and the next step will be to process the order and make the payment.

   7.6. The User may make the payment through the means of payment provided on the Website. 

   7.7. By authorizing the payment, the User confirms that he/she is the holder of the means of payment used or that he/she is the legitimate holder of the means of payment.
   
   

8. CANCELLATION AND RETURN POLICY
   
   A. Right of withdrawal 
   
   8.1. In accordance with the applicable regulations, if the User is contracting as a consumer, he/she may withdraw from the Contract (except when the object thereof any of the products is for which the right of withdrawal is excluded in this clause) within a period of fourteen (14) calendar days without the need for justification.
   
   8.2. The withdrawal period shall expire fourteen (14) calendar days from the day on which the User or a third party indicated by the User, other than the carrier, acquired material possession of the goods or in the event that the goods comprising his order are delivered separately, fourteen (14) calendar days from the day on which the User or a third party indicated by the User, other than the carrier, acquired material possession of the last of such goods. 
   
   8.3. To exercise the right of withdrawal, the User must notify ARO SHOES at our email address service@aroshoes.com of his/her decision to withdraw from the Contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). The User may use the model withdrawal form attached to these General Terms and Conditions, but its use is not compulsory. To meet the withdrawal deadline, it is sufficient that communication concerning the exercise by the User of this right is sent before the expiry of the withdrawal period.

In the event of withdrawal, ARO SHOES shall refund all payments received (with the exception of the additional costs resulting from the User's choice of a delivery method other than the least expensive ordinary delivery method offered by ARO SHOES) without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which the User informs ARO SHOES of its decision to withdraw from this Contract, in the event that the shipping procedure has not been initiated, or within fourteen (14) calendar days from the date of recovery of material possession of the product by ARO SHOES. 

ARO SHOES will proceed to make such a refund using the same means of payment used by the User for the initial transaction, unless the User tells us otherwise, expressly detailing the means of payment through which the User wants the refund to be made. 

The User shall not incur any costs because of the refund. 

Notwithstanding the foregoing, ARO SHOES may withhold reimbursement until it has received the goods, or until the User has provided proof of the return of the goods. 

The User must return or deliver the products after notifying ARO SHOES, without undue delay and, in any case, within a maximum period of fourteen (14) calendar days from the date on which it acquired possession of the product. The deadline shall be deemed to have been met if the User returns the goods before the end of this period. 

The User shall bear the direct cost of returning the goods. The User shall only be liable for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.4. This provision does not affect other consumer rights recognized by current legislation.

B. Conditions for the return

8.5. The right of withdrawal shall apply only to those products that are returned in the same condition in which the User received them, labeled and in perfect condition including its original packaging. It must also include all instructions, documents and product packaging. No refund will be made if the product has been used beyond the mere opening of the product or if it has suffered any damage, so the User should be careful with the products while they are in his/her possession.

8.6. The product must have its original labeling and must be in the same condition, including the box and the cloth bag. If the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box will be deducted from the amount of the return.

8.7. Returns are not accepted for custom-made or altered products.

8.8. The shipping cost for returns shall be borne by the User. See more information here.

8.9. For returns via courier, the User must fill out the web form for returns and follow the corresponding instructions. Then, the items to be returned must be packed in a box in good condition and well closed. 

8.10. After examining the item(s) we will let the User know if the amount paid is refunded. The refund will be made as soon as possible and, in any case, within fourteen (14) days from the date of receipt of the item(s) in our warehouse. The refund will always be made in the same means of payment that you used to pay for the purchase.

8.11. If the User has any question, may contact ARO SHOES at service@aroshoes.com

8.12. Direct exchanges via the Website are not offered. The return conditions set forth in this clause would be applicable.

C. Return of defective products

8.13. In cases where the User considers that at the time of delivery the product does not conform to the stipulated in the General Conditions, he/she may contact ARO SHOES at service@aroshoes.com indicating the details of the product as well as the damage it suffers, and ARO SHOES would provide further instructions.

8.14. Once the product is delivered, ARO SHOES will proceed to carefully examine the returned product and will inform the User by email, within a reasonable period of time, if applicable, ARO SHOES will refund the corresponding amount.

8.15. The amounts paid for those products that are returned because of any defect or defect, when it exists, will be refunded in full, including delivery costs incurred to deliver the item. The refund will be made in the same payment method that was used to pay for the purchase.

8.16. The rights recognized by the legislation in force remain unaffected.

 

9. LIABILITY, DISCLAIMER OF LIABILITY AND WARRANTIES

9.1. Except as otherwise expressly provided in these Terms and Conditions, the liability of ARO SHOES in connection with any product purchased shall be strictly limited to the purchase price of such a product.

9.2. Notwithstanding the foregoing, the liability of ARO SHOES is neither excluded nor limited in the following cases:

• • In case of death or personal injury caused by our negligence.

  • In case of fraud;

  • In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

9.3. All product descriptions, information and materials contained in the Website are provided as true and without express or implied warranties about them.

9.4. The provisions of this clause shall not affect the legal rights of the User as a consumer and user, nor its right to withdraw from the Contract.

 

10. NOTIFICATIONS

    10.1. The User may contact ARO SHOES by e-mail at service@aroshoes.com 

    10.2. It will be understood that the notifications have been received and have been correctly made when it can be proved that the electronic address as well as the telephone number correspond with the data specified by the receiver.

    10.3. ARO SHOES will contact the User by e-mail or through notices posted on the Website. 

     

11. Assignment of rights and obligations

    
    11.1. The Agreement is binding on both the User and ARO SHOES, as well as our respective successors, assigns and assignees.

    11.2. The User may not transfer, assign, encumber or otherwise transfer the Agreement or any of the rights or obligations under the Agreement without obtaining our prior written consent.

    11.3. ARO SHOES may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising therefrom, at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers shall not affect the rights, if any, that the User has as a consumer recognized by law and shall not cancel, reduce or otherwise limit express or implied warranties that may have been granted.

     

12. Events beyond the control of ARO SHOES

    
    12.1. ARO SHOES shall not be liable for any failure or delay in the performance of any of obligations under these Terms and Conditions caused by events beyond its reasonable control ("Force Majeure Event").

    12.2. Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following:

• Strikes, lockouts or other industrial action.

• Civil disturbance, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.

• Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.

• Inability to use public or private telecommunications systems.

• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

• Strike, failure or accidents of maritime or fluvial transport, postal or any other type of transport.

12.3. The obligations of ARO SHOES under the General Conditions shall be deemed to be suspended for the period during which the Force Majeure Event continues, and ARO SHOES shall have an extension of time to perform such obligations for such time as may be necessary to do so. ARO SHOES shall use all reasonable endeavors to bring the Force Majeure Event to an end or to find a solution to enable us to perform our obligations under the General Conditions despite the Force Majeure Event.

 

13. DISCLAIMER

    
    13.1. The failure of ARO SHOES to require strict compliance by the User with any of the obligations assumed under these Terms and Conditions or the failure of ARO SHOES to exercise any rights or remedies to which we may be entitled under these Terms and Conditions shall not constitute waiver or limitation of such rights or remedies and shall not relieve the User from complying with such obligations.

    13.2. No waiver by ARO SHOES of any particular right or remedy shall constitute a waiver of any other right or remedy under the General Conditions.

    13.3. No waiver by ARO SHOES of any of these Terms or of any rights or remedies under the Agreement shall be effective unless it is expressly stated to be a waiver and formalized and communicated to the User in writing accordance with the provisions of the Notices section above.
    
    

14.  PARTIAL NULLITY

    14.1. These General Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and ARO SHOES in relation to the subject matter of the Contract and supersede any other prior covenant, agreement or promise made orally or in writing.
    
    

15. FULL AGREEMENT
    
    15.1. These General Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and ARO SHOES in relation to the subject matter of the Contract and supersede any other prior covenant, agreement or promise made orally or in writing.
    
    

16. APPLICABLE LAW AND JURISDICTION

    16.1. The Contract for the purchase of products through the Web Site shall be governed by Spanish law.

    16.2. Any dispute arising out of or in connection with the General Conditions and the Contract shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

    16.3. If the User is contracting as a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.

     

April 2025