Eazy! Just pick your favorite style, choose color and size, then hit 'Add to Cart'. You can access your cart via the bag icon at the top of the page.

You sure can—free of charge, as long as we haven’t packed it yet.If it’s already on its way, no worries—you can still return it via paid courier (see the details in the attached table). Once it lands back at our warehouse, we’ll process your refund within 14 business days.

Lucky for you, we’re easy to reach! Send us a message on WhatsApp (+34620243821) or shoot us an email at service@aroshoes.com with your name, phone number, and order number

Keep an eye on your inbox for a second email confirming your order is on its way. Once you’ve received it, your order is en route to you! You can also check the status in 'My Account' or contact customer service at service@aroshoes.com

Absolutely! Sent it to the wrong address by mistake? No sweat—just email us at service@aroshoes.com and we’ll get it sorted

Right after placing your order, you’ll see a confirmation screen with your order number and get an email with all the details. Need to check your past orders? Just pop into your account anytime.

We make finding the right fit simple! Just like our European charm, our sizes are standard European sizing, which you can find on our site. When needed, we’ll note whether a style runs large or small and recommend sizing adjustments so there will be no surprises!

No, but who wouldn’t want to join our inner circle? You can check out as a guest, but signing up gives you a faster experience plus access to our 7% member discount.

Don’t stress! We’ve got your back (and your style). Check out the product page for all the deets on materials used to make up your favorite sneakers. Still unsure or have a specific sensitivity? Don’t hesitate to contact us at service@aroshoes.com

You’ll be charged as soon as you complete your order at the checkout—quick, simple, no surprises.

We hope it doesn’t happen, but if it does—no worries! Sometimes an item sneaks out of stock while you’re checking out. Just pop back to your cart and try again, or give us a shout. Payment hiccup? Give it another go or drop us a line at service@aroshoes.com

Your feet and your payments are in safe hands. We use a PCI-compliant system that keeps your data locked up tight and fully secure.

Nope! We never store your credit card info. All payments are handled securely through our trusted provider—so you can shop with peace of mind (and comfy feet)

Aside from a little extra style cred, Aro Members get 7% off all shoes, all year long—plus first access to special offers when they pop up. (Heads up: discounts may shift during sales.)

Charging for friendship? Not our style. Joining is totally free, quick and easy!

Just sign up when you create an account or during checkout. Once you're in, your member discount will kick in automatically (no secret handshake required).

You sure can– Though we’re not sure why you’d want to leave all the fun (and discounts) behind. Just shoot us a message on Whatsapp or email us at service@aroshoes.com and we’ll take care of it, no hard feelings

Yes, they do. We design our shoes to fit true to size, so we recommend ordering your usual size for the best fit. If you're unsure about our sizes, you can check out our sizing guide. 

If you’re between sizes, we usually suggest sizing up for a little extra comfort, especially if you like wearing thicker socks or plan on being on your feet all day. To get the perfect fit for your feet, you can check out our sizing guide on our website. 

Aro shoes are designed with an easy, comfortable fit that works well for most foot shapes. If you have wider feet, you may find them especially comfortable. If your feet are on the narrower side, your usual size should still feel secure.

Some of our materials, like leather and suede, will soften slightly with wear and mold to your foot. Not a full stretch, just that nice broken in feeling.

Before you order, take a quick look at our sizing guide to make sure you get the perfect fit. If the fit isn’t quite right, our returns process is easy and label free. You can find all the details in our returns section, or reach out to us and we’ll help you sort it.

We at Aro love adventure- but for now we're sticking to shipping in the EU!
We ship across the European Union, but don’t worry… global travels are on the horizon. Your next favorite pair will be globe-trotting soon!

Delivery times depend on where you are and your local postal service.
Check out estimated times for your country right here.
Heads up: We can’t control carrier delays, but we’re always rooting for a smooth delivery.

Your order lands right at your doorstep via a courier. Delivery times depend on where you are, and we’ll send you a tracking number as soon as it’s on the move.

Shipping fees? Nope, those are on us. No need to thank us later — just enjoy the shoes.

We don’t offer direct exchanges on the site if the fit’s off, simply return your pair and order the right size. Easy swap, no stress.

We want returns to be as simple as possible. You can request one within 30 days through your Aro account or by emailing us at service@aroshoes.com.

How to request a return:

1. Click the account icon at the top right of our website.
2. Enter your email and the verification code sent to you.
3. In your personal area, open the Orders section.
4. Next to the product you’d like to return, click Return request.

What happens next:

• You’ll get an email confirming that we received your request.
• Once reviewed, we’ll send another email with your courier tracking number.
• Please pack your shoes in excellent condition, inside their original packaging.
• Our courier will collect them from you.

Refunds:
After the shoes arrive at our warehouse and pass a quality check, we’ll process your refund to the original payment method. Please allow up to 14 business days from the date they reach us.

We’ll handle the details — you just prepare the shoes.

To make sure your Aros make it back to us in top shape (and without delay), there’s a small return fee. Rates may vary depending on your region– you can check them here.

Sure! Just As long as it's unused and in its original packaging

No worries—we’ve got you (and your soles) covered. If your order hasn’t shipped yet, email us at service@aroshoes.com.com and we’ll sort a full refund.

The refund will return to your original payment method that you made the purchase with. We don’t keep your details (we’re good like that), and you’ll get an email as soon as it’s all wrapped up.

We hope that’s not the case—but if something’s off or arrived a little worse for wear, we’ve got you. Just shoot us an email at service@aroshoes.com within 30 days of receiving your order.
Pop in the following:
· Your order number
· A few photos (all angles + the issue)
· A quick description of the problem
· And let us know if you’d prefer a refund or a replacement

We’ll take care of it—on us.

Aro’s are made to age like fine wine — every scuff tells a story. Skip the washing machine and harsh wipes (trust us). If they need a little TLC, reach out to our team for care tips that keep them looking their best, lived-in and all.